(Nmims University) Team Leader

A new (Nmims University) Team Leader role is open at Raghu Mysore Dayananda (Eswar Enterprises), Jayanagar, Bengaluru. The team is filling 2 vacancies. Salary is up to ₹55,000/month.

Note from the employer

Nimms Admission Counseler. More Than 2 Years Experience Compulsory.

Salary and benefits

You will be paid ₹50,000 – ₹55,000 per month.

Your responsibilities

Your main tasks will be to:

• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Candidate profile

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: Hindi and English, Active listening, CRM tools, Typing speed
• Good English
• More Than 2 Years Experience Compulsory.

Quick facts

• Job location: Jayanagar, Bengaluru, Karnataka
• Work mode: On-site
• Openings: 2
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 7:00pm | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Raghu Mysore Dayananda (Eswar Enterprises) today.