Telecaller

Rahul Enterprises wants to bring on a Telecaller for its Vaishali Nagar, Jaipur team. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Verbal communication, Typing speed, Hindi and English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Position details

• Work location: Vaishali Nagar, Jaipur, Rajasthan
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

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