Manager

Raja Agency wants to bring on a Manager for its Lalghati, Bhopal team. The pay goes up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Day-to-day work

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Verbal communication, CRM tools, Typing speed, Complaint handling
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and polite

What you get

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Position details

• Job location: Lalghati, Bhopal, Madhya Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 1

Ready to start? Upload your resume and apply to Raja Agency today.