Team Leader

Rajdhani Enterprises wants to bring on a Team Leader for its Mansarovar, Jaipur team. Salary is up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, Inbound | Languages : Hindi, English

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, Inbound
• Languages: Hindi, English
• A patient, polite attitude

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Job details

• Work location: Mansarovar, Jaipur, Rajasthan
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Rajdhani Enterprises reviews applications regularly.