Telecaller

Rajdhani Force Security India Pvt. Ltd. is hiring a Telecaller in Vibhuti Khand, Lucknow. Salary is up to ₹12,000/month. There are 20 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: CRM tools, Active listening, Complaint handling, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

What you will do

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹12,000 per month, based on skills and experience.

Quick facts

• Job location: Vibhuti Khand, Lucknow, Uttar Pradesh
• Employment type: Full time
• Work mode: Work from office
• Openings: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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