Customer Service Manager

Join Rajesh Trading Co as a Customer Service Manager in Kasba Peth, Pune. Salary is up to ₹15,000/month. The team is filling 2 vacancies.

Note from the employer

Service Entry. Calling. Call Logging. Client Management. Technician Management. Type : Outbound, Inbound | Languages : English, Hindi, Marathi

Pay and perks

The salary for this role is ₹13,000 – ₹15,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: English, Hindi, Marathi
• Someone patient and customer-first

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Quick facts

• Location: Kasba Peth, Pune, Maharashtra
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Openings: 2
• Shift: 10:30 am - 7:30pm | Tuesday to Sunday

Apply today and take the next step in your career with Rajesh Trading Co.