Caller Cum Tracer

Ramakrishna Arun Kumar (Matriz Solutions) has an opening for a Caller Cum Tracer based in Ganapathy, Coimbatore. The team is filling 5 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Tamil

Salary

The salary for this role is ₹18,000 – ₹25,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Tamil
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil
• You are polite and patient

Job details

• Location: Ganapathy, Coimbatore, Tamil Nadu
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 5

Ready to start? Upload your resume and apply to Ramakrishna Arun Kumar (Matriz Solutions) today.