Team Leader - Operations

Rameshwar Group wants to bring on a Team Leader - Operations for its Bopal, Ahmedabad team. Salary is up to ₹40,000/month.

In the employer’s words

Lead, Manage, And Motivate The Tele-Calling Team To Achieve Daily, Weekly, And Monthly Targets. Monitor Calls And Provide Feedback To Improve Performance And Conversion Rates. Develop And Implement Effective Calling Strategies And Scripts. Train And Mentor New And Existing Team Members. Track Team Performance Using Kpis And Prepare Regular Reports. More Than 2 Years Experience Compulsory. | Languages : English, Gujarati, Hindi

Requirements

• At least 2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of English, Gujarati and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Gujarati, Hindi
• A polite, customer-first attitude

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹30,000 – ₹40,000 per month.

Job details

• Job location: Bopal, Ahmedabad, Gujarat
• Work type: Work from office
• Timings: 10:00 AM - 6:30 PM | Monday to Sunday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Rameshwar Group reviews applications regularly.