Hiring For Customer Escalation- Mal...

Rankskills wants to bring on a Hiring For Customer Escalation- Mal... for its Andheri East, Mumbai team. The team is filling 30 vacancies. Salary is up to ₹35,000/month.

In the employer’s words

Handle Customer Queries, Complaints, And Escalations Through Calls, Emails, And Other Communication Channels.Resolve Customer Concerns Related To Membership Plans, Subscription Renewals, Payments, Refunds, And Services.Manage Escalated Customer Complaints Professionally And Ensure Timely Resolution.Handle Dissatisfied Customers With Patience, Empa. 1 - 2 Years Experience Compulsory. | Type : Outbound, International | Languages : Marathi, Hindi, English

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, International, Marathi, Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Pay and perks

You will be paid ₹25,000 – ₹35,000 per month.

Job at a glance

• Work location: Andheri East, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Rankskills reviews applications regularly.