Operations Manager

Rashmi Shah (Ankit Enterprises) has an opening for an Operations Manager based in Nizampet, Hyderabad. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Pay and perks

You will be paid ₹18,000 – ₹25,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and customer-first

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Nizampet, Hyderabad, Telangana
• Job type: Full time
• Work type: Work from office
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 2:00 PM - 4:00 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to Rashmi Shah (Ankit Enterprises) today.