Customer Support

Ratnashil Online Services Private Limited is looking for a Customer Support to join its team in Sector 9 - Faridabad, Delhi. The team is filling 2 vacancies. Salary is up to ₹18,000/month. Great for first-time job seekers.

Employer’s description

Answering Customer Questions About The Company, Products, Or Services.Resolving Customer Complaints.Directing Customers To The Correct Department Or Supervisor.Taking Orders Or Processing Payments. Type : Sales | Languages : English, Hindi

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Sales
• Basic English
• Freshers can apply
• Type: Sales
• Languages: English, Hindi
• Someone customer-first and polite

What you get

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Position details

• Location: Sector 9 - Faridabad, Delhi, Delhi
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Ratnashil Online Services Private Limited.