Operation Manager

Join Rayhope Global Marketing Private Limited as an Operation Manager in Mohan Nagar - Ghaziabad, Delhi. The pay goes up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Computer

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.

Pay and perks

Compensation: ₹30,000 – ₹35,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Basic Excel and Computer
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Computer
• You are polite and customer-first

Job details

• Job location: Mohan Nagar - Ghaziabad, Delhi, Delhi
• Working hours: 10:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Work from office
• Employment type: Full time

Ready to start? Upload your resume and apply to Rayhope Global Marketing Private Limited today.