Telecaller

Raza E Commerce wants to bring on a Telecaller for its Phulwari Sharif, Patna team. The pay goes up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Salary: ₹8,000 – ₹12,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• Education: Tenth Pass
• Good knowledge of Active listening, CRM tools, Complaint handling and Verbal communication
• Female Only
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Roles and responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Phulwari Sharif, Patna, Bihar
• Job type: Full time
• Work mode: On-site
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Raza E Commerce today.