Telecaller

RD Group wants to bring on a Telecaller for its Vaishali Nagar, Jaipur team. The pay goes up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Active listening, Verbal communication, Complaint handling, CRM tools
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Salary and benefits

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Work location: Vaishali Nagar, Jaipur, Rajasthan
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to RD Group today.