Telecaller

RDK Global Finance Pvt Ltd wants to bring on a Telecaller for its Byron Bazar, Raipur team. No experience? You can still apply. The team is filling 5 vacancies. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Compensation

The salary for this role is ₹10,000 – ₹12,000 per month.

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Active listening, Hindi and English, Typing speed, Complaint handling
• Basic English
• Freshers can apply
• Someone polite and patient

Job details

• Location: Byron Bazar, Raipur, Chhattisgarh
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

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