Telecaller

A new Telecaller role is open at Re Evalution Group, Surya Nagar, Bhubaneswar. Freshers can apply. You can earn up to ₹18,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

Compensation: ₹10,000 – ₹18,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Good knowledge of Verbal communication, Active listening, Hindi and English and Typing speed
• Basic English
• Freshers can apply
• You are patient and customer-first

What you will do

Your main tasks will be to:

• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

Job at a glance

• Job location: Surya Nagar, Bhubaneswar, Odisha
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Re Evalution Group reviews applications regularly.