Team Leader

Looking for a Team Leader role in Kolkata Maidan, Kolkata? Reachon is hiring now. The pay goes up to ₹22,500/month. There are 5 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Salary and benefits

You will be paid ₹17,500 – ₹22,500 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Good knowledge of Complaint handling, Verbal communication, CRM tools and Typing speed
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Job at a glance

• Location: Kolkata Maidan, Kolkata, West Bengal
• Vacancies: 5
• Job type: Full time
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Reachon.