Telecaller

Realex Servicon Pvt Ltd is hiring a Telecaller in Fraser Road Area, Patna. Great for first-time job seekers. There are 30 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Verbal communication, Active listening and Hindi and English
• No English required
• Freshers can apply

Quick facts

• Work location: Fraser Road Area, Patna, Bihar
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Work from office
• Employment type: Full time

Apply today and take the next step in your career with Realex Servicon Pvt Ltd.