Telecaller

Realm Labs wants to bring on a Telecaller for its Banaswadi, Bengaluru team. You can earn up to ₹15,000/month.

Note from the employer

Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Complaint handling, Hindi and English, Verbal communication, CRM tools
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• You are patient and calm under pressure

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Job details

• Location: Banaswadi, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Realm Labs.