Telecaller

A new Telecaller role is open at Recruitment Hai, Varachha, Surat. The team is filling 2 vacancies. Salary is up to ₹17,000/month.

Employer’s description

Make Outbound Calls To Clients For Payment Follow-Up And Pending Payment Reminders. Maintain Regular Follow-Ups, Update Payment Status, And Ensure Timely Collection. Handle Client Communication Professionally And Coordinate With The Accounts Team When Required. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Active listening, CRM tools and Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, polite attitude

Pay and perks

Compensation: ₹14,000 – ₹17,000 per month.

Job at a glance

• Job location: Varachha, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Recruitment Hai reviews applications regularly.