Operation Manager

A new Operation Manager role is open at Redockfy Services Pvt.Ltd., Rajendra Nagar, Patna. The team is filling 5 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel, Advanced Excel | Skills Needed : Email, Computer

Compensation

The salary for this role is ₹13,000 – ₹18,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Advanced Excel, Basic Excel, Computer and Email
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel
• Skills Needed: Email, Computer
• Someone calm under pressure and polite

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Quick facts

• Work location: Rajendra Nagar, Patna, Bihar
• Vacancies: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Redockfy Services Pvt.Ltd. reviews applications regularly.