Ecommerce Account Manager

Looking for an Ecommerce Account Manager role in Vishwakarma Industrial Area, Jaipur? Replay India is hiring now. You can earn up to ₹25,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Advanced Excel

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Advanced Excel
• Basic English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel
• You are polite and customer-first

Compensation

Compensation: ₹15,000 – ₹25,000 per month.

Job details

• Location: Vishwakarma Industrial Area, Jaipur, Rajasthan
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Replay India reviews applications regularly.