Telecaller

A new Telecaller role is open at Rera Guruji Institute Real estate Education, Pimpri, Pune. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹15,000 per month.

Roles and responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Complaint handling, CRM tools, Active listening, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

Job details

• Location: Pimpri, Pune, Maharashtra
• Job type: Full time
• Work type: Work from office
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Rera Guruji Institute Real estate Education.