Telecaller

Resolution Achiever has an opening for a Telecaller based in Adarsh Nagar, Jalandhar. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Day-to-day work

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Hindi and English, Active listening, Typing speed and Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Salary and benefits

You will be paid ₹12,000 per month.

Position details

• Job location: Adarsh Nagar, Jalandhar, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Openings: 1

Ready to start? Upload your resume and apply to Resolution Achiever today.