Telecaller

Start your next role as a Telecaller with Reyansh Associates in Itwari, Nagpur. You can earn up to ₹35,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Typing speed, Complaint handling, Verbal communication and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Pay and perks

You will be paid ₹7,000 – ₹35,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Position details

• Job location: Itwari, Nagpur, Maharashtra
• Vacancies: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Reyansh Associates.