Telecaller

RGM Company is looking for a Telecaller to join its team in Kphb, Hyderabad. Salary is up to ₹12,000/month. Great for first-time job seekers.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Verbal communication, CRM tools, Hindi and English
• Female Only
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Compensation

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What you will do

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Position details

• Job location: Kphb, Hyderabad, Telangana
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — RGM Company reviews applications regularly.