Voice Process Associate(Fresher Wel...

Riddhi Siddhi charitable trust wants to bring on a Voice Process Associate(Fresher Wel... for its Mira Road, Mumbai team. Great for first-time job seekers. There are 30 open positions. Salary is up to ₹6,000/month.

Note from the employer

Ngo-Based Communication Role Involving Interaction With Potential Donors And Supporters, Explaining Charitable Activities And Fundraising Initiatives. Not A Bpo Or Call Center Job. No Sales Target. Freshers Are Welcome. Training Provided. Immediate Joiners Preferred. Type : Outbound, Inbound, Domestic | Languages : Hindi, English

Salary

Salary: ₹5,000 – ₹6,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: Hindi, English
• You are patient and polite

What you will do

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job at a glance

• Work location: Mira Road, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work type: Office-based
• Working hours: 3 hours a day | Monday to Saturday | day shift
• Job type: Part time

Interested? Apply now on BetterJobs with your resume — Riddhi Siddhi charitable trust reviews applications regularly.