It Customer Support Executive

Rigel Networks Pvt Ltd wants to bring on an It Customer Support Executive for its Sevasi, Vadodara team. There are 5 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

Handle Customer Calls For It Issues And Provide Technical Support. Must Have Knowledge Of Troubleshooting, Basic Networking (Lan/Wan), Hardware And Software Support. Good Communication Skills And Ability To Work In A Customer Support Environment Required. Escalate Complex Issues When Needed. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Complaint handling, Verbal communication, Typing speed, CRM tools
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and polite

Compensation

You will be paid ₹10,000 – ₹18,000 per month.

What you will do

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Position details

• Location: Sevasi, Vadodara, Gujarat
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

Apply today and take the next step in your career with Rigel Networks Pvt Ltd.