Shift Incharge

Right To Job is hiring a Shift Incharge in Thaltej, Ahmedabad. Salary is up to ₹20,000/month. There are 3 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Inbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• You are customer-first and patient

Key responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

The salary for this role is ₹18,000 – ₹20,000 per month.

Job details

• Work location: Thaltej, Ahmedabad, Gujarat
• Job type: Full time
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Shift: Time base
• Vacancies: 3
• Work type: Work from office

Ready to start? Upload your resume and apply to Right To Job today.