Shift Incharge

A new Shift Incharge role is open at Right To Job, Narol, Ahmedabad. 10 candidates will be hired for this role. You can earn up to ₹22,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Active listening and Verbal communication
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are polite and patient

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Salary

Compensation: ₹20,000 – ₹22,000 per month.

Job at a glance

• Location: Narol, Ahmedabad, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Timings: Any
• Employment type: Full time
• Work type: Work from office

Ready to start? Upload your resume and apply to Right To Job today.