Marketplace Operations Executive

Riogrow Private Limited is hiring a Marketplace Operations Executive in Baridih, Jamshedpur. No experience? You can still apply. The pay goes up to ₹25,000/month.

Employer’s description

Manage Day-To-Day Marketplace Operations, Coordinate With Sellers And Delivery Partners, Ensure Smooth Order Fulfillment, Onboard New Sellers, Monitor Service Quality, Resolve Operational Issues, And Support Business Growth Through Efficient Field Operations. Languages : Bengali, Hindi, English

What you will do

As a Marketplace Operations Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, English, Hindi
• Male Only
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• Someone patient and calm under pressure

Salary

You will be paid ₹15,000 – ₹25,000 per month.

Job details

• Job location: Baridih, Jamshedpur, Jharkhand
• Openings: 1
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:00 PM | Saturday to Thursday
• Job type: Full time

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