Telecaller

Rishi Associates is hiring a Telecaller in Napier Town, Jabalpur. You can earn up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, CRM tools and Active listening
• Basic English
• Freshers can apply
• Someone polite and patient

Compensation

Compensation: ₹6,000 – ₹11,000 per month.

Position details

• Job location: Napier Town, Jabalpur, Madhya Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Office-based
• Employment type: Full time

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