Telecaller

Riswadkar Group is hiring a Telecaller in Mangalwar Peth, Pune. Salary is up to ₹16,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with CRM tools, Verbal communication, Hindi and English, Complaint handling
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.

What you get

The salary for this role is ₹15,000 – ₹16,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Job details

• Work location: Mangalwar Peth, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1
• Employment type: Full time

Ready to start? Upload your resume and apply to Riswadkar Group today.