Team Leader Banking Process

A new Team Leader Banking Process role is open at Riverina Direct Services, Salt Lake, Kolkata. 5 candidates will be hired for this role. The pay goes up to ₹25,000/month.

Note from the employer

*Salary Fixed+Good Incentives. *Direct Interview&Joining In Same Place. *Nojoining Charges Applicable. *Banking Product-Credit Card & Personal Loan Sales With Reputed Bank Over Telecalling. *Quality-As Bank Instruction Only. Type : Outbound, Domestic | Languages : Bengali

Requirements

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Skills: Bengali, Domestic, Outbound
• No English required
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Bengali
• You are patient and calm under pressure

Day-to-day work

In this role, you will:

• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Salary and benefits

Compensation: ₹12,000 – ₹25,000 per month.

Job details

• Location: Salt Lake, Kolkata, West Bengal
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Riverina Direct Services. It takes less than a minute.