Help Desk Executive

Start your next role as a Help Desk Executive with Riveyrainfotech Pvt Ltd in Khyora, Kanpur. 10 candidates will be hired for this role. You can earn up to ₹12,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Active listening, CRM tools, Verbal communication, Hindi and English
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary

You will be paid ₹8,000 – ₹12,000 per month.

Job at a glance

• Work location: Khyora, Kanpur, Uttar Pradesh
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Job type: Full time
• Shift: 10:00 AM - 6:30 PM | Monday to Friday
• Work type: Work from office

Ready to start? Upload your resume and apply to Riveyrainfotech Pvt Ltd today.