Team Leader

Road Grip Technologies Private Limited wants to bring on a Team Leader for its Sector 16 - Noida, Delhi team. Salary is up to ₹35,000/month. The team is filling 15 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What you get

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

What you will do

Here is what a typical day looks like:

• You will identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone calm under pressure and polite

Quick facts

• Location: Sector 16 - Noida, Delhi, Delhi
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Sunday
• Timings: 10 AM - 7 PM | Monday to Sunday ( one off)
• Vacancies: 15
• Work mode: Work from office

Click Apply to send your profile to Road Grip Technologies Private Limited. It takes less than a minute.