Senior Customer Support Manager

Looking for a Senior Customer Support Manager role in Johripur, Delhi? Rockwell Testing Aids is hiring now. The pay goes up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales, Inbound

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: Inbound, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Inbound
• A patient, customer-first attitude

Key responsibilities

• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.

Compensation

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job details

• Job location: Johripur, Delhi, Delhi
• Job type: Full time
• Working hours: 8:00AM - 5:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1

Ready to start? Upload your resume and apply to Rockwell Testing Aids today.