Customer Support Specialist

Rode Exports And Services Private Limited wants to bring on a Customer Support Specialist for its Kharadi, Pune team. The pay goes up to ₹30,000/month. The team is filling 3 vacancies.

In the employer’s words

Male Candidate Only. Customer Support Executive Must Be Good With Zoom Meeting App, Google Sheets And Must Be Able To Work With Crm Tools. Build And Maintain Relationships With Clients To Ensure Satisfaction. This Job Involves Calling. Customer Support Executive Will Have To Handle Automation Tools. Trainings Will Be Given To Suitable Candidate. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Roles and responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Location: Kharadi, Pune, Maharashtra
• Openings: 3
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Rode Exports And Services Private Limited.