Senior Customer Care Associate

Rode Exports And Services Private Limited has an opening for a Senior Customer Care Associate based in Kharadi, Pune. 3 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Note from the employer

Male Candidate Only. Customer Support Executive Must Be Good With Zoom Meeting App, Google Sheets And Must Be Able To Work With Crm Tools. Build And Maintain Relationships With Clients To Ensure Satisfaction. This Job Involves Calling. Customer Support Executive Will Have To Handle Automation Tools. Trainings Will Be Given To Suitable Candidate. More Than 2 Years Experience Compulsory.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy.

Salary and benefits

You will be paid ₹25,000 – ₹35,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: Typing speed, Hindi and English, CRM tools, Verbal communication
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Job details

• Job location: Kharadi, Pune, Maharashtra
• Openings: 3
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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