Senior Customer Support Officer

Rode Exports And Services Private Limited is looking for a Senior Customer Support Officer to join its team in Kharadi, Pune. Salary is up to ₹30,000/month. There are 2 open positions.

Note from the employer

Must Speak Marathi. Customer Support Executive Must Be Good With Zoom Meeting App, Google Sheets And Must Be Able To Work With Crm Tools. Build And Maintain Relationships With Clients To Ensure Satisfaction. This Job Involves Calling. Customer Support Executive Will Have To Handle Automation Tools. Trainings Will Be Given To Suitable Candidate. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary and benefits

Compensation: ₹25,000 – ₹30,000 per month.

Day-to-day work

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

What we are looking for

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi, Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Quick facts

• Location: Kharadi, Pune, Maharashtra
• Employment type: Full time
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

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