Telecaller

Looking for a Telecaller role in E.M Bypass, Kolkata? The Roof Reach is hiring now. Great for first-time job seekers. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with CRM tools, Verbal communication, Complaint handling, Typing speed
• No English required
• Freshers can apply
• A patient, customer-first attitude

Salary and benefits

The salary for this role is ₹10,000 – ₹15,000 per month.

Position details

• Location: E.M Bypass, Kolkata, West Bengal
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with The Roof Reach.