Telecaller

Rootspace Landscaping Pvt Ltd is looking for a Telecaller to join its team in Daba Gardens, Visakhapatnam. 2 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

As a Telecaller, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Active listening, CRM tools, Verbal communication and Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Position details

• Work location: Daba Gardens, Visakhapatnam, Andhra Pradesh
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

Apply today and take the next step in your career with Rootspace Landscaping Pvt Ltd.