Manager

A new Manager role is open at Royal Collection Hotels & Resorts Private Limited, Nawada, Delhi. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound

Pay and perks

The salary for this role is ₹20,000 – ₹25,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, Inbound, Outbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• A customer-first, calm under pressure attitude

Job details

• Job location: Nawada, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Royal Collection Hotels & Resorts Private Limited.