Ecommerce Account Manager

Royal Export wants to bring on an Ecommerce Account Manager for its Udhna, Surat team. The pay goes up to ₹35,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Manager To Ensure Satisfaction And Retention. Provide Solutions To Customer Challenges And Maximize Account Sales. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Advanced Excel

Salary and benefits

The salary for this role is ₹25,000 – ₹35,000 per month.

Roles and responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Requirements

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Advanced Excel
• Basic English
• More Than 2 Years Experience Compulsory.
• Advanced Excel
• You are patient and polite

Quick facts

• Work location: Udhna, Surat, Gujarat
• Work type: Work from office
• Vacancies: 1
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Royal Export.