Telecaller

Start your next role as a Telecaller with Royal Trading Academy in Adajan, Surat. Great for first-time job seekers. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

What you will do

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.

Eligibility

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Comfortable with Complaint handling, Hindi and English, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Quick facts

• Work location: Adajan, Surat, Gujarat
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Royal Trading Academy.