Customer Support Associate

RRGBS - Rupeek Finteck pvt ltd has an opening for a Customer Support Associate based in HSR Layout Sector 5, Bengaluru. 20 candidates will be hired for this role. The pay goes up to ₹23,000/month.

Note from the employer

- Handle Inbound Customer Calls Professionally.- Resolve Customer Queries And Provide Accurate Information.- Deliver Excellent Customer Service With A Positive Attitude.- Maintain Call Quality And Achieve Process Kpis.- Update Customer Details And Interaction Records In The System.- Escalate Unresolved Issues To The Concerned Team When Required. Type : Outbound, Inbound | Languages : Tamil, Telugu, Kannada, Hindi, English

Salary

The salary for this role is ₹18,000 – ₹23,000 per month.

Eligibility

• Open to freshers
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound, Kannada, Outbound, Tamil and Telugu
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Tamil, Telugu, Kannada, Hindi, English
• You are patient and calm under pressure

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

Position details

• Work location: HSR Layout Sector 5, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Job type: Full time
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by RRGBS - Rupeek Finteck pvt ltd.