Telecaller

Rudra Equipment is looking for a Telecaller to join its team in CTM, Ahmedabad. Salary is up to ₹15,000/month. There are 5 open positions.

Employer’s description

Roles & Responsibilities:Manage And Update Company Profiles On Indiamart And Other B2B Portals.Respond Promptly To Customer Inquiries Received Through Indiamart, Website, Whatsapp, Email, And Phone Calls.Qualify Leads And Forward Them To The Sales Team.Follow Up With Customers To Ensure Timely Responses.Prepare And Send Quotations As Per Company Guidelines.Maintain Inquiry Records And Update Them In Excel/Crm.Coordinate With The Sales And Production Teams Regarding Customer Requirements.Build Good Relationships With Customers Through Professional Communication. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English, Hindi, Gujarati

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English, Hindi, Gujarati

What the job involves

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: CTM, Ahmedabad, Gujarat
• Shift: 10 am - 6 30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Vacancies: 5
• Job type: Full time

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