Telecalling Team Leader

Looking for a Telecalling Team Leader role in Karol Bagh, Delhi? Ruloans Distribution Services Private Limited is hiring now. The pay goes up to ₹37,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Key responsibilities

• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

What you get

Salary: ₹19,000 – ₹37,000 per month, based on skills and experience.

Position details

• Location: Karol Bagh, Delhi, Delhi
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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