Bpo Manager

Rupee Xpert has an opening for a Bpo Manager based in Bund Garden Road, Pune. 3 candidates will be hired for this role. You can earn up to ₹35,000/month.

Employer’s description

Manage And Supervise The Daily Operations Of The Bpo Voice Process Team.Monitor Team Performance And Ensure Targets Are Achieved.Hire, Train, And Develop Telecallers And Team Leaders.Monitor Call Quality And Provide Feedback To Improve Performance.Prepare Daily, Weekly, And Monthly Performance Reports.Ensure Proper Follow-Ups With Custome. More Than 2 Years Experience Compulsory. | Type : Domestic, Mutual Funds | Marketing | Languages : Marathi, Hindi, English

Your responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary

Compensation: ₹30,000 – ₹35,000 per month.

Requirements

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Marathi, Marketing, Mutual Funds
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Mutual Funds
• Marketing
• Languages: Marathi, Hindi, English
• Someone calm under pressure and polite

Quick facts

• Job location: Bund Garden Road, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Employment type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Rupee Xpert today.