Customer Support Associate

Looking for a Customer Support Associate role in HSR Layout Sector 5, Bengaluru? Rupeek fintech-RRGBS Pvt ltd is hiring now. Great for first-time job seekers. 20 candidates will be hired for this role. Salary is up to ₹20,000/month.

Employer’s description

Responsible For Taking Calls With Customers And Understanding Their Queries And Concerns.Ensuring Customer Queries And Concerns Are Resolved On Timeneed To Maintain Less Than 8% Shrinkage On Mtd (Month Till Date)Need To Be Flexible In Case Of Volume Increases To Support The Callings. Type : Outbound, Inbound | Languages : Tamil, Telugu, English, Hindi

Salary and benefits

You will be paid ₹18,000 – ₹20,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Outbound, Tamil and Telugu
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Tamil, Telugu, English, Hindi
• Someone customer-first and calm under pressure

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.

Position details

• Work location: HSR Layout Sector 5, Bengaluru, Karnataka
• Interview timings: 10:00 AM - 12:00 PM | Monday to Friday
• Employment type: Full time
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Openings: 20
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Rupeek fintech-RRGBS Pvt ltd reviews applications regularly.